Using Sansuti
Simple terms for
a thoughtful shop.
The practical agreement behind accounts, orders and our online little world.
01
Agreement and eligibility
These terms govern your use of the Sansuti website and purchases from Sansuti Private Limited. By using the website, you agree to them. Accounts and purchases must be made by a person who is at least 18 years old or otherwise legally able to enter a contract.
02
Accounts and secure access
- 01
Keep control of your verified email or Google account and do not share your password or reset links.
- 02
Use a strong, unique password if you choose email/password sign-in.
- 03
Provide accurate first and last name, contact and delivery information.
- 04
Tell us promptly if you suspect unauthorised account use.
- 05
We may restrict an account where reasonably necessary to prevent misuse, fraud or harm.
03
Products and pricing
- 01
Product colours and handwoven textures can vary slightly between pieces and screens; these natural variations are not defects.
- 02
Prices are shown in Indian rupees and include applicable taxes unless stated otherwise.
- 03
Availability, descriptions and prices may be corrected before an order is accepted if a genuine error occurs.
- 04
A product appearing online does not guarantee stock until the order is confirmed.
04
Orders and payment
Submitting an order is an offer to purchase. An order is accepted when Sansuti confirms it. Payment processing is handled by the payment options shown at checkout; their additional terms may apply. We may cancel and refund an order affected by stock, pricing, verification or delivery problems.
05
Shipping
is the usual delivery window within India after purchase.
Delivery estimates are not guarantees and may change because of festivals, public holidays, weather, carrier disruption or events outside reasonable control. See the Shipping Policy for full details.
06
Cancellations, returns and refunds
Orders cannot be modified after placement or cancelled after shipment. Eligible return or exchange requests must be submitted within seven business days of delivery. Approved refunds are issued as Sansuti store credit after inspection. See Cancellation & Refunds.
07
Acceptable use
- 01
Do not interfere with the website, attempt unauthorised access, scrape it abusively or introduce harmful code.
- 02
Do not use Sansuti branding, photographs, copy or designs without written permission.
- 03
Do not submit false information, fraudulent orders or unlawful content.
08
Responsibility and liability
The website is provided with reasonable care, but uninterrupted availability cannot be guaranteed. To the extent permitted by law, Sansuti is not responsible for indirect or consequential loss. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Indian consumer law.
09
Governing law and contact
These terms are governed by the laws of India. Subject to applicable consumer rights, courts in Pune, Maharashtra will have jurisdiction. Questions may be sent to info@sansuti.com or the Sansuti Customer Grievance Desk at +91 91552 07732.
Questions or requests?
We’re happy to help.
Write to the Sansuti support team and include any relevant order number.
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