If something isn’t right
Returns with
room for kindness.
Clear windows, careful checks and a human support team.
01
Order cancellation
- 01
Contact us as soon as possible if you need to request cancellation.
- 02
Items cannot be changed after an order is placed.
- 03
An order cannot be cancelled after it has shipped.
- 04
A cancellation request is confirmed only when Sansuti accepts it in writing.
02
Return and exchange window
to submit an eligible return or exchange request after delivery.
Requests must be emailed to info@sansuti.com within seven business days of delivery and include the order number and reason.
03
Item condition
- 01
The item must be unused, unworn and unwashed.
- 02
Original tags and packaging must remain intact.
- 03
Returned items are subject to a Sansuti quality inspection.
- 04
A request may be declined when the return window or condition requirements are not met.
04
Damaged or incorrect items
Email us within 24 hours of delivery with the order number and clear photographs. After review, we will arrange the appropriate replacement, exchange or remedy.
05
Refund method
Approved refunds are issued as store credit to your Sansuti account for a future purchase after the returned item passes inspection. Original shipping or handling amounts, if any, are not refundable unless the item was damaged, defective or incorrect.
06
How to send a return
Do not send an item to the office address without approval. Our support team will provide the correct return instructions after accepting the request. Responsibility for return shipping will be explained based on the reason for return.
Questions or requests?
We’re happy to help.
Write to the Sansuti support team and include any relevant order number.
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