Your information
Privacy, explained
in plain language.
What we collect, why we need it and the choices that stay with you.
01
Who we are
This policy describes how Sansuti Private Limited handles personal information when you visit our website, create an account, contact us or place an order. Our office is at #528, Gera’s Imperium Rise, Hinjewadi Phase II, Pune – 411057, Maharashtra, India.
02
Information we collect
- 01
Account information such as your verified email address, first and last name, sign-in provider and saved addresses.
- 02
Order and support information including purchased items, delivery address, delivery phone number, order status, messages, returns and customer-care notes.
- 03
Payment-related references such as transaction status and gateway identifiers. Sansuti does not store full card, bank-account or UPI credentials.
- 04
Device, browser, cookie and usage information collected through Firebase and Google Analytics to keep the site reliable and understand aggregate use.
03
How we use information
- 01
Create and secure your account using a verified email/password login or Google Sign-In.
- 02
Process, deliver and support orders; manage inventory, returns, refunds and fraud prevention.
- 03
Respond to enquiries sent by email, phone or WhatsApp.
- 04
Improve products, content, website performance and customer experience.
- 05
Send marketing only where you have chosen to receive it, with an option to unsubscribe.
- 06
Meet accounting, tax, legal, safety and dispute-resolution obligations.
04
Email and Google authentication
email ownership is required before account data becomes available.
We use Firebase Authentication for email/password accounts, verification links, password-reset links and Google Sign-In. Google processes the authentication data needed to provide, secure and protect these sign-in methods. A delivery phone number is collected separately when needed for an order and is not used to authenticate your account.
06
Your choices and requests
You may update profile information in your account or ask us to access, correct or delete personal information, withdraw consent, or raise a privacy concern by emailing info@sansuti.com. Some records may be retained where required for legal, accounting, fraud-prevention or dispute purposes.
07
Retention and security
We retain information only as long as reasonably needed for the purposes described above and applicable obligations. We use access controls, authentication, restricted staff permissions and managed Firebase infrastructure; however, no online system can promise absolute security.
08
Children’s privacy
Sansuti sells children’s clothing, but accounts and purchases are intended for adults. We do not knowingly ask children to create accounts or provide personal information. A parent or guardian may contact us if they believe a child has submitted information.
09
Changes and contact
We may update this policy when our services or legal obligations change. The latest version and date will remain on this page. Contact the Sansuti Customer Grievance Desk at info@sansuti.com or +91 91552 07732.
Questions or requests?
We’re happy to help.
Write to the Sansuti support team and include any relevant order number.
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