From loom to doorstep
Shipping, kept
clear and simple.
Where we deliver, what it costs and when your parcel should reach you.
01
Where we ship
We currently ship physical orders only within India. A complete and serviceable delivery address, PIN code and phone number are required.
02
Shipping charges
shipping on every prepaid order within India.
Any exception or special charge will be shown clearly before payment.
03
Processing and delivery
- 01
We strive to prepare and ship orders as quickly as possible after confirmation.
- 02
Orders are typically delivered within 7–10 business days from the purchase date.
- 03
Festivals, public holidays, adverse weather, remote locations or courier disruption may extend delivery.
- 04
Tracking details will be shared when available after dispatch.
04
Address changes and cancellation
- 01
Items in an order cannot be modified after placement.
- 02
Contact us immediately about an address error; a change is not guaranteed once processing begins.
- 03
Orders cannot be cancelled after shipment.
05
Delivery issues
If tracking shows a problem, a parcel arrives damaged, or you receive the wrong item, email info@sansuti.com within 24 hours where applicable. Include the order number and clear photographs when relevant.
Questions or requests?
We’re happy to help.
Write to the Sansuti support team and include any relevant order number.
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